Strategies, plans and reports
Key YHN Documents
These documents are fundamental to how we operate.
YHN Business Strategy 2009 - 2014 -
this describes the direction YHN will take over the next five
years, setting out what our organisational mission and strategic
objectives are, how we will achieve them and what this will mean
for our customers.
Stepping up - YHN Business Strategy 2009 -
2014 (pdf)
Every Customer Matters - YHN’s customer service
strategy - this sets out how we will provide excellent
customer services that are accessible at times and in ways that
suit the individual needs of our customers.
Every Customer
Matters (pdf)
Financial Inclusion Strategy - this shows how
we are working in partnership to tackle financial inclusion.
Financial Inclusion
Strategy (pdf)
Other documents
Audit Commission
In March 2008, Your Homes Newcastle was inspected by the Audit
Commission. Following the inspection, the Audit Commission
rated YHN as providing an excellent three star service with
excellent prospects for further improvement.
Audit Commission Report June 2008 (pdf)
Newcastle City Council
Click here to read strategies and reports developed in
conjunction with Newcastle City
Council.