Audit Commission

In March 2008, Your Homes Newcastle was inspected by the Audit Commission.  Following the inspection, the Audit Commission rated YHN as providing an excellent three star service with excellent prospects for further improvement.
Audit Commission Report June 2008

Key YHN documents

These documents are fundamental to how we operate.

YHN Annual Report - this reviews our progress over the previous year and includes a record of our financial position.  It is a key public record of accountability.
YHN Annual Report 2007-08
YHN Annual Report 2006-07
YHN Annual Report 2005-06
YHN Annual Report 2004-05

YHN Delivery Plan - this sets out our achievements over the previous year, what we plan to do in the coming year and how we are contributing to achieving our objectives.
YHN Delivery Plan 2008-09
YHN Delivery Plan 2007-08
YHN Delivery Plan 2006-07
YHN Delivery Plan 2005-06

YHN Service Plan - this shows the key achievements of individual teams over the previous year and how they plan to contribute to meeting our strategic objectives and targets in the coming year.

YHN Service Plan 2008-09 is Appendix 1 of the YHN Delivery Plan 2008-09
YHN Service Plan 2007-08 is Appendix 1 of the YHN Delivery Plan 2007-08
YHN Service Plan 2006-07 is Appendix 3 of the YHN Delivery Plan 2006-07
YHN Service Plan 2005-06

Every customer matters - YHN’s customer service strategy - this sets out how we will provide excellent customer services that are accessible at times and in ways that suit the individual needs of our customers.
Every Customer Matters

Repairs and Maintenance strategy - this sets out our approach to delivering excellent repairs and maintenance services
Repairs and Maintenance Strategy

Efficiency strategy - this sets out the role efficiency and value for money play in providing excellent services, and how we will deliver value for money.
YHN Efficiency Strategy

Equality policy and plan - this sets out what we want to achieve and the actions we will take to make equality part of everything we do for both customers and staff.
YHN Corporate Equality Plan
YHN Equality Policy

Financial Inclusion Strategy - working in partnership to tackle financial inclusion.
YHN Financial Inclusion Strategy

Income Management Strategy
Income Management Strategy

Void Strategy
Click here to find out about our Void Strategy.

Freedom of information
Click here to find out about our Freedom of Information Policy.

Corporate Procurement Strategy
Click here to find out about our Corporate Procurement Strategy.

Newcastle City Council
We make a major contribution to some of Newcastle City Council’s key housing related plans, including:

• Housing Strategy
• Homelessness Strategy and reports
• A learning Disability Housing Strategy for Newcastle 2003-06
• Local Authority Stock Condition Survey
• Newcastle’s housing Strategy for older people