We use what you tell us to make improvements to our services. 

We include examples of how customer feedback from questionnaires and surveys has made a difference in each edition of Homes & People , our newsletter for tenants and leaseholders.  You can find it in the section called 'You said, we did'. 

We also produce Talk to Us leaflets which tell you about changes we have made as a result of your comments.  Visit Compliments, Complaints and Comments to download these leaflets and find out more. 

Customer surveys and questionnaires

Customers who have taken the time to fill in and send back one of our questionnaires or who have taken part in a telephone survey have made a big difference to our services.  We produce reports and action plans to describe how we use the information given to us in these surveys and questionnaires.  Visit Research at Your Homes Newcastle to find out more.

Demographic information 

When we ask you to complete a questionnaire, we'll also ask you to give us information about yourself (demographic information).  We understand that sometimes people find it difficult to understand the relevance of collecting demographic information and what the information is used for, especially with regards to sexual orientation and religion or belief.  The organisation Stonewall has produced a booklet that gives ten reason as to why it is important for this information to be provided.  Click on the link below to view the booklet:

• Whats it got to do with you?