YHN's Business Strategy team is responsible for co-ordinating and delivering research and analysis.  The work we do includes customer satisfaction surveys, opinion and perception surveys, research to find out about current and potential business areas, and ‘desk top’ research. 

We do research by:

• developing and delivering Your Homes Newcastle’s Annual research programme,
• data entry and analysing questionnaires and surveys,
• developing and monitoring action plans using our analysis,
• reporting results and issues to service managers,
• feeding back results and outcomes to all stakeholders.

We also provide support and advice to all YHN services on research methods and delivery.  This is to make sure that all questionnaires and surveys are delivered in a consistent way and that the methods we use are fair and unbiased.

Our team are skilled researchers with an extensive knowledge of how policy is made and the issues involved in delivering services. We work closely with our colleagues in Tenant Involvement and Complaints, Compliments and Comments to make sure that we fully understand the issues that are most important to our customers.  This means we can support business development and service provision across the organisation and assist service managers and staff to identify ways to improve the services we provide to our customers.

More information:

• Download our Annual research programme 2008 - 2009
• Download our Customer Satisfaction Summary 2007 - 2008
• Visit Newcastle City Council's Research and consultation database to search for consultation documents.

You can visit the Getting Involved section of this website for information about different ways to get involved.

Visit How you can make a difference to find out what happens as a result of your involvement and feedback.