Our Business Strategy team deals with policy and performance management at Your Homes Newcastle. This means that we:

• are committed to continually improving our organisation.
• review our progress using meaningful targets.
• identify and celebrate success.
• deal with issues which prevent high performance.
• address cases of under performance.
• create and develop policy and strategy.
• carry out research and customer satisfaction surveys.
• work on key procurements (visit Tender opportunities for more information).

Click on the links below to find out more:

Policies and Strategies
Performance
How we are doing
Customer surveys – results and feedback
How you make a difference
Charter Mark
Contact the Business Strategy team