This article appeared in Homes & People Summer 2010

YHN is pleased to announce the launch of its brand new digital TV channel!

Customers can now access information about YHN services any time of the day or night, for free, thanks to the introduction of a new digital TV service, which is available to customers who have Sky or Virgin Media interactive TV packages. 

As well as information about how to find a home, pay your rent or report a repair, the channel provides advice about how to access other YHN services, including sheltered housing, Community Care Alarm Service, Newcastle Furniture Service and the Housing Anti Social Behaviour and Enforcement Team. 

You can also get in touch with us using the interactive Contact Us form at a time that suits you, even when your local Community Housing Office is closed.

How can I access the channel?

The service is found on the Looking Local portal and is linked to DirectGov, the government’s public services information service, allowing you to search for jobs, get the latest transport and traffic updates and to access information about NHS Choices.

Wilf Keilty, Head of Customer Service and Improvement for Your Homes Newcastle, said:

“It is very important to YHN that we give our customers as many ways as possible to find out information about our services and communicate with us. The digital TV channel allows customers with interactive Sky or Virgin Media TV packages the chance to access information and make contact with us from the comfort of their own home, even if they don’t have a computer or internet access.”

For more information, please contact YHN’s Customer Service team on 0191 278 8674.

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