Leasehold service standards
What is the leasehold service?
We:
- manage all issues relating to owning
leasehold properties;
- issue service charge invoices each year and
manage individual accounts;
- consult customers on the work we plan to
carry out;
- provide statistics and management information
in line with
the law; and
- deal with issues and provide advice about the
leasehold management process.
Visit the
Leasehold section to find out more
What can I expect from the service?
- We will keep the structure and outside of
your building insured against fire, flood, lightning, explosion and
any other reasonable risks. You will continue to be responsible for
insuring your home contents.
- We will continue to maintain the structure
and outside of your building.
- We will tell you about your responsibility to
pay for all the services we provide.
- We will give you an invoice for your service
charges every year. Your service charge invoice will explain the
individual charges.
- We will consult you on any major repairs or
improvements we plan to carry out on your building.
- We will consult you while we carry out any
work on your building.
- We will give you reasonable notice if we need
to get into your home to carry out any repairs. This will be seven
days’ notice unless we need to get into your home in an
emergency.
- We will hold a leaseholders’ forum every
year, and regular meetings of a leaseholder steering group. The
steering group is made up of leaseholders and our officers, and
meets regularly to discuss issues that are important to
leaseholders.
Our service standards
- We will send you a welcome pack as soon as we are told that you
have bought your home.
- We will send you a leasehold newsletter twice a year.
- We will invite you to a leaseholders’ forum once a year.
- We will consult you at least 30 days before we carry out any
major work to your home.
Click here to download a full copy of the Leasehold Service
Standard