What is the leasehold service?

We:

• manage all issues relating to owning leasehold properties;
• issue service charge invoices each year and manage individual accounts;
• consult customers on the work we plan to carry out;
• provide statistics and management information in line with
  the law; and
• deal with issues and provide advice about the leasehold management process.

Visit the Leasehold section to find out more

What can I expect from the service?

• We will keep the structure and outside of your building insured against fire, flood, lightning, explosion and any other reasonable risks. You will continue to be responsible for insuring your home contents.
• We will continue to maintain the structure and outside of your building.
• We will tell you about your responsibility to pay for all the services we provide.
• We will give you an invoice for your service charges every year. Your service charge invoice will explain the individual charges.
• We will consult you on any major repairs or improvements we plan to carry out on your building.
• We will consult you while we carry out any work on your building.
• We will give you reasonable notice if we need to get into your home to carry out any repairs. This will be seven days’ notice unless we need to get into your home in an emergency.
• We will hold a leaseholders’ forum every year, and regular meetings of a leaseholder steering group. The steering group is made up of leaseholders and our officers, and meets regularly to discuss issues that are important to leaseholders.

Our service standards

• We will send you a welcome pack as soon as we are told that you have bought your home.
• We will send you a leasehold newsletter twice a year.
• We will invite you to a leaseholders’ forum once a year.
• We will consult you at least 30 days before we carry out any major work to your home.

Click here to download a full copy of the Leasehold Service Standard