What is Inline?

Inline is a service we provide which supports young people between 16 and 25 years old, who need practical and emotional help to live independently when they cannot live with their family.

Visit Young People's Services to find out more

Protecting vulnerable children, young people and adults

We are committed to the Newcastle Safeguarding Adults and Safeguarding Children policies. These policies have been developed in partnership by a number of agencies and the policies explain how the partners will work together to achieve more commitment to protecting children, young people and adults. The policies aim to make sure that:

• people using our services are safe;
• we provide help where it is needed to support people who are being abused or neglected in their own homes; and
• communities can be safer.

What can I expect from the service?

• At the Housing Advice Centre, a project worker will talk to you about why you cannot live at home. We will ask you what help we or other people can provide to help you to stay at home if possible.
• We will talk to your parents or carers about why they feel you cannot stay at home and try to solve the problem with you all.
• If this is not possible, we will help you to move into accommodation. This could be a home with staff on site, or an independent tenancy.
• If you apply for a home through Your choice homes, we will talk to you about what it is like to live in your own home and make sure you have support if you need it.
• We will write a plan with you to set out the help you need and we will work with you so you receive this help every week.
• We will provide the support you need to manage your home successfully. This could be:
  – helping you to get a grant to buy furniture for your home;
  – helping you understand your tenancy agreement;
  – helping you budget and look after yourself and your home; or
  – anything else you would like us to help with to allow you to make a success of your tenancy.
• We will review your plan within the first three months and then every six months after this and look at other ways we can help you manage your tenancy well.
• We will encourage you to take part in gaining qualifications through Open College Network. The Open College Network is a partnership of education and training providers which provides courses and qualifications.
• We will encourage you to tell us how we can improve our service for young people and how we can help improve other services you use.
• We will tell you about your rights and responsibilities and help make sure you are able to use them.
• We have a volunteer programme which gives people the opportunity and training to support you and the Inline project. We also provide opportunities for you to get involved in volunteering.
• We will tell you about other services we offer if you are a parent, such as the Bumps and Babies group that meets each week (as long as there is enough demand for it).
• When we, you and your housing services officer agree you no longer need any help, we will withdraw our service and you will become a secure tenant if you have lived in your home for 12 months. If you become a secure tenant, this means you can stay in your home for as long as you want if you keep to the conditions of your tenancy agreement.

Our service standards

• We will assess the needs of at least half of the 16 and 17 year-olds who need accommodation and apply through the Housing Advice Centre or Your choice homes. We will do this by offering a family reconciliation service to prevent people becoming homeless.
• We will make sure that 90% of vulnerable young people who have support from Inline maintain a successful tenancy for 12 months and become a fully active member of their community, by making sure they receive the practical and emotional support they need.
• We will provide advice and information so that young people know their rights, and encourage 25% of young people to take part in their community and volunteer with Youth Voice.
• We will make sure that 90% of young people supported in tenancies are fully involved in the decisions that affect their lives.
• We will provide an accreditation service so that 75% of young people supported in tenancies can gain recognition and qualifications for the skills and abilities they have and can rejoin education and get qualifications for their skills and experience.

Click here to read the full version of the Inline service standards leaflet