Our mission is to be the best housing provider in the North
We are committed to improving our performance in all areas of
our business. We use performance management to help us
improve the services we provide to our customers. It is essential
that we manage and report on our performance to ensure that we are
continuing to provide excellent services and we need to be able to
demonstrate this to our customers, including the city council. We
also need to show that we are continually trying to improve and
that we are working towards achieving our strategic objectives.
We will achieve our mission by investing in:
- Support and care to communities
- Three star excellent services
- A quality workforce
- Refurbishing and building homes
We have a performance management framework in place which
ensures that our strategic objectives are threaded though all
levels of the organisation. It is designed to translate vision into
action and to demonstrate the extent to which this occurs. The
framework is used to drive improvement in services and is regularly
improved to reflect customer focus, tenant priorities and local
Performance is measured in a number of ways including:
What we do
We work with teams across YHN to help identify team targets
Performance indicators and targets are a way of measuring our
successes and identify areas to improve performance.
We request an update on targets throughout the year from
officers that have been designated responsibility for performance
in their team.
Performance information is reported to various places
We help to identify areas of poor performance and work with
managers to improve these.
Find out how YHN is performing