YHN's Business Strategy team is responsible for co-ordinating and delivering research and analysis. This work is carried out by Business Strategy’s Research Team.  The Research Team carries out customer satisfaction surveys, opinion and perception surveys, research to find out about current and potential business areas, and ‘desk top’ research.

They do research by:

• developing and delivering Your Homes Newcastle’s annual research programme,
• data entry and analysing questionnaires and surveys
• developing and monitoring action plans using our analysis
• reporting results and issues to service managers
• feeding back results and outcomes to all stakeholders.

They also provide support and advice to all YHN services on research methods and delivery.  This is to make sure that all questionnaires and surveys are delivered in a consistent way and that the methods we use are fair and unbiased.

The team

Our team are skilled researchers with extensive knowledge of how policy is made and the issues involved in delivering services. They work closely with their colleagues in Customer Involvement and Customer Service to make sure that we fully understand the issues that are most important to our customers.  This means we can support business development and service provision across the organisation and assist service managers and staff to identify ways to improve the services we provide to our customers.

Find out more

• What we did in 2010/11
• Research in 2011/12
• Visit Newcastle City Council's Research and consultation database to search for consultation documents.
• Collection of customer information
• Contact us for more information.

You can also visit the Getting Involved section of this website for information about different ways to get involved.