About us


YHN House in South Gosforth

We are an Arms Length Management Organisation (ALMO) responsible for managing council homes on behalf of tenants and leaseholders for Newcastle City Council. 

We were launched in 2004 and are responsible for around 30,000 homes in Newcastle. 

In June 2008 we were awarded a three star excellent rating by the Audit Commission, making us the first ALMO in the North East to receive three stars.

We are a member of the National Federation of ALMOs, the representative trade body for Arms Length Management Organisations - you can visit the website of the National Federation of ALMOs at www.almos.org.uk.

Our structure

YHN is a large organisation with around 850 members of staff.   A large majority of our staff work in housing related positions but we also have people working in all sorts of other roles to ensure that the business runs smoothly.

We are divided into three main groups:          

Click here to download our Organisational Structure chart (pdf).

Institute of Leadership and Management logoInstitute of Leadership and Management

Your Homes Newcastle became an approved Institute of Leadership and Management (ILM) centre in August 2008. Qualifications are offered in Management, Leadership and Coaching from Level 2 through to Level 7.

Places on programmes are available to YHN’s partner organisations at a discounted rate.

If you would like any more information on ILM qualifications please contact Elouise Leonard-Cross, ILM Centre Manager, on 0191 278 4289 or email elouise.leonard-cross@yhn.org.uk.

Destination Excellence

We ran a 'Destination Excellence' internal communications campaign to inform, involve and inspire staff prior to our inspection by the Audit Commission in April 2008.  We went on to receive a ‘three star with excellent prospects for improvement’ rating; the first such housing organisation in the North East to achieve this rating.

As part of Destination Excellence, a 15 minute film was made by and shown to staff - it shows how we have transformed council homes and housing services in Newcastle.  It also includes some case studies which show that we are no longer a housing provider but an organisation that has started to positively influence the life experiences of our customers.

Click here to watch the film.

In February 2009, we also ran an internal staff awards scheme to recognise and reward the achievements of our staff who go the extra mile to deliver excellent services to our customers.  You can watch a short film about the awards below:

 

Read our Frequently Asked Questions for more information about Your Homes Newcastle