About us


Estate walkabout


We are an Arms Length Management Organisation (ALMO) responsible for managing council homes on behalf of Newcastle City Council.

We were set up in 2004 to manage council properties, to improve housing in order to meet the Government’s Decent Homes standard, and to provide a range of support services for Newcastle City Council.

Currently we manage around 29,000 tenanted and 1500 leasehold homes. 

In June 2008 we were awarded a three star excellent rating by the Audit Commission, making us the first ALMO in the North East to receive three stars. 

We are a member of the National Federation of ALMOs, the representative trade body for Arms Length Management Organisations - you can visit the website of the National Federation of ALMOs at www.almos.org.uk.

Our mission statement

Your Homes Newcastle intends to be the best housing provider in the North East. 

We will achieve our mission by investing in:

  • Support and care to communities
  • Three star excellent services
  • A quality workforce
  • Refurbishing and building homes

Our structure

YHN is a large organisation with around 850 members of staff.   A large number of our staff work in housing management and support services positions but we also have people working in back office roles to ensure that the business runs smoothly.  Visit Jobs to find out more about working at Your Homes Newcastle.

We operate in three distinct organisational directorates and from the Chief Executive's Office.   

Click here to download our Organisational Structure chart (pdf).

Destination Excellence

This 15 minute film made in April 2008 shows how we have transformed council homes, expanded housing services in Newcastle, and developed as an organisation that positively influences the life experiences of our customers.

Click here to watch the film

Recognising and rewarding staff

This short film shows our staff awards ceremony in February 2009 where we recognised and rewarded the achievements of our staff who go the extra mile to deliver excellent services to our customers.  You can watch the film below:

ILM Approved Centre

 

Institute of Leadership and Management

Your Homes Newcastle became an approved Institute of Leadership and Management (ILM) centre in August 2008. Qualifications are offered in Management, Leadership and Coaching from Level 2 through to Level 5.

Places on programmes are available to YHN’s partner organisations at a discounted rate.

If you would like any more information on ILM qualifications please contact Michelle Slater, ILM Centre Manager, on 0191 278 8729 or email michelle.slater@yhn.org.uk.